Assessor Resource

PUAEMR014A
Deliver recovery services

Assessment tool

Version 1.0
Issue Date: May 2024


The range of services provided will vary markedly with the scale and type of emergency and will address aspects of recovery in the social, built, economic and natural environments.

No licencing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

This unit covers the outcomes required to deliver administrative, technical, and/or professional services in a recovery context by professionals and volunteers working within a framework of existing emergency management legislation, regulations, plans and arrangements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

deliver recovery services safely, effectively and efficiently

collect accurate information about community needs and services

monitor and adjust service delivery within agreed scope

communicate effectively with recovery managers, other service providers and the community

Consistency in performance

Competency should be demonstrated in at least two contexts (either simulated or real-life) such as:

throughout the life of a recovery operation

during components of a number of operations

Context of and specific resources for assessment

Context of assessment

Competency should be assessed delivering recovery services in the workplace or in a simulated workplace environment.

Specific resources for assessment

Access is required to community and the opportunity to deliver recovery services during an actual or simulated emergency.

Guidance information for assessment

This unit contains many transferable skills, such as communication, consultation, research and analysis skills that can be applied in the emergency recovery context. Assessors should use formative assessment strategies in a simulated environment to contextualise underpinning knowledge.

Summative assessment may not be possible in a real-world environment and assessors should confirm that simulated environments are sufficiently complex to be realistic.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

briefing and debriefing

data collection and evaluation, needs analysis

high level interpersonal skills (diplomacy, tact, negotiation, conflict resolution)

liaison with other service providers, recovery coordinators and managers

observation, sensitivity to recognising stress behaviours and recovery needs

organisation and project management skills (prioritising, resource assessments and allocations, use of relevant equipment)

team work

verbal and written communication with a wide range of community members, professional and administrative personnel

Required Knowledge

fundamentals of recovery operations outlined in Australian Emergency Management Handbook 2, Recovery

Jurisdiction recovery assistance programs (relevant to service role)

awareness of cultural and linguistic diversity and availability of translation/interpreter services

common impacts of emergencies on communities and individuals

community development approaches and strategies

community contexts (social, political, economic, cultural, environmental)

delegations and administrative processes

OH&S issues relating to services delivery

organisational budgeting and financial management

protocols for information management and liaison with the public and media

recommended approaches to recovery service delivery (relevant to service role)

relevant legislative/regulatory framework, local/state/territory emergency management arrangements

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Service delivery may include:

in the social environment:

community development

health and medical needs

pastoral care, counselling, mental health services

registration, public information, immediate relief services e.g. temporary accommodation, food, transport, relocation

cultural support and support for people with mobility, vision and hearing impairment and people with a cognitive disability

tourists and persons from interstate and overseas

in the built environment:

debris removal

structure assessment, stabilisation and demolition

restoration of essential services (power, water, hospitals, schools)

restoration of lifelines and communication services, transport links, public transport, supply chains

re-establish commercial and retail facilities

in the natural environment:

containment of hazards, decontamination and removal of hazards

habitat restoration/revegetation/rehabilitation

erosion stabilisation

threatened species

prevent further contamination e.g. weeds, fungal disease

in the economic environment:

restoration of banking and other financial services

appeals and donations

economic redevelopment strategies, business and industry recovery packages

employment issues

financial advice, insurance advice

grants and personal support programs e.g. financial relief

Stakeholders may include:

staff

client groups

decision makers

members of the public

community groups

industry groups

public and private sector organisations

non-government organisations

elected officials

Service providers may include:

architects, engineers, planners, builders

business recovery advisers

Australian/state/territory/local government program administration staff

financial advisers

bank officers

insurance assessors

non-government and community service organisation staff

personal support staff such as social workers, public health workers, and advocates

mental health professionals such as psychiatrists, psychologists, counsellors

suppliers of demolition and debris removal services

suppliers of earthworks, road making and revegetation services

utility workers (power, water, drainage, sanitation, garbage)

Collection of information may include:

collection strategies that recognise the diverse cultural, language and linguistic needs of the community

feedback from briefings and debriefings

phone calls and surveys about unmet community needs and service effectiveness

reports on expenditure, resource availability and use, staff welfare

summaries of damage assessments, service requests, jobs completed, daily/weekly logs

Organisational standards may include:

arrangements specified in legislation or regulation

organisational or jurisdictional emergency recovery policies or procedures

existing recovery plans, agreements or memoranda of understanding

Australian Emergency Management Handbook 2, Recovery

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Nature of own service role is established within the context of the overall emergency recovery strategy and service delivery model. 
Scope, limits and priorities for required recovery services are confirmed with stakeholders. 
Range of information to be collected during service delivery is confirmed. 
Effective communication is established with recovery services manager and other service providers to ensure integration of service delivery and collection of information. 
An action plan is developed in consultation with stakeholders and to organisational standards. 
Service delivery implications of potential short, medium and long term recovery issues are considered. 
Contingencies to address the most likely recovery issues are developed. 
Strategies are implemented to ensure the well-being of all staff. 
Action plan is communicated to all stakeholders. 
Own team members are briefed/debriefed and assigned tasks and roles consistent with their capability/capacity. 
Services are delivered in a timely, flexible, equitable and culturally appropriate manner. 
Services are delivered in cooperation with other service providers to ensure seamless service delivery. 
All requests for services outside assigned scope are referred to the appropriate service provider. 
Established protocols and administration systems are used to track jobs and expenditure. 
Confidentiality of information about businesses and individuals is maintained. 
Quality and progress of service delivery is monitored and adjusted within agreed scope. 
Information about community needs, service level activity and suggested improvements to service delivery is collected and reported to recovery services manager. 

Forms

Assessment Cover Sheet

PUAEMR014A - Deliver recovery services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAEMR014A - Deliver recovery services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: